IVR Auto Attendant Speech Recognition (Voice Commands)

IVR Auto Attendant Speech Recognition (Voice Commands)

Enabling Speech Recognition

You will need to enable the UI Configuration below. It can be done for all your domains when applied to your reseller or at the domain level. 

Using Speech Recognition

Anyone that has access to configure Auto Attendants will see the Dial Pad Menu options has a new tab

1. On the Speech Keywords tab, you will see the digits configured in the Dial Pad Menu and the destination they are routed to.
2. Click on a digit and a field will appear. Enter the words you would like to use in order to match this option. For example, if you wanted the number 1 to route to an accounting department you could use the words accounting, billing, payments, or invoices; so when callers say those keywords it will route the caller to the destination configured.

You will enter each individual keyword(s) followed by the Add button or by hitting enter on your keyboard. The keywords will be displayed as chips in the top left; as shown below.