call History updates

Cradle to the Grave

Cradle to the grave will allow resellers and customers to get a high level overview of a phone

call. This feature will clearly list who transferred a call and where it was transferred to, answering rules that were triggered during a call, and more.This feature will be very useful for call center supervisors, who often need to know what happened to a call and why.

 

 

 

 

 

 

 

Cradle to the Grave

The screenshots to the left show a call that involves a

call park. The cradle-to-the-grave feature clearly

shows that the call was:

1. Transferred by extension 325.

2. (next slide) Sent to park 1.

3. Retrieved by extension 325, which has a sim

ring enabled.

4. The call was ended by an external user.

 

 

The screenshots to below show a call that involves a
 
call park. The cradle to the grave feature clearly
 
shows that the call was:
 
1. Transferred by extension 325.
 
2. Sent to park 1.
 
3. Retrieved by extension 325, which has sim
 
ring enabled.
 
4. The call was ended by the external user.