Parking and Retrieving Calls
In V42 webphone users will be able to see the
status of calls parks and park/retrieve calls in the
webphone. Previously users would have to
transfer to the park extension or dial the park
extension to retrieve a call. V42 has added a clear
and easy to use interface in the webphone for
parking calls.
Parking & Retrieving Calls
Logging in/out of Queue
Webphone users are now able to log in or out of
call queues in the call center tab of the
webphone. Under my queues, agents will be able
to update their status in each queue individually,
see the number of callers waiting in the queue,
and see the number of agents assigned to the
queue. See the gif on the left for an example.
Queue Details
Clicking on the call queue will list the individual
calls that are waiting in the queue, and status of
the agents assigned to the queue.