Domain-Wide Call Recording

Configuration

The config needed for recording a user's call is also needed for domain-wide call recording. 

1. From the portal, navigate to Configs and search for: PORTAL_USERS_ALLOW_RECORDING

2. Verify this config's value is set to "YES" (enabled) for the specific domain 

Implementation

1. From the portal, edit an existing domain or add a new domain. 

2. On the Basic tab, across from Record, select "Yes" from the dropdown. Click Save. This will implement domain-wide call recording. 

Please note that enabling domain-wide call recording disables specific user call recording. All calls under this domain will be recorded and specific users cannot be excluded.