Configuration
The config needed for recording a user's call is also needed for domain-wide call recording.
1. From the portal, navigate to Configs and search for: PORTAL_USERS_ALLOW_RECORDING
2. Verify this config's value is set to "YES" (enabled) for the specific domain
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Implementation
1. From the portal, edit an existing domain or add a new domain.
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2. On the Basic tab, across from Record, select "Yes" from the dropdown. Click Save. This will implement domain-wide call recording.
Please note that enabling domain-wide call recording disables specific user call recording. All calls under this domain will be recorded and specific users cannot be excluded.
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Article ID: 143, Created: 6/5/2023 at 7:15 PM, Modified: 6/5/2023 at 7:15 PM